Questions


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345 thoughts on “Questions

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      Each package contains 1 vial and all the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials, and they are manufactured few months before being sold.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and amount will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      We are sorry but we do not carry this product anymore.

      We will contact our partners and inform you if we can find it.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • Farshid

    Hi
    I have Naja kaouthia pet , my question is how many dose of antivenin I need to keep at home ? Thanks

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      As it depends on many factors, it is difficult to tell how many vials of antivenin will be necessary in case of snake bite, but a minimum of 3 to 5 vials must be used.

      Please find the required antivenin on this page:
      https://www.snake-antivenin.com/?p=56

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and payment will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      We will send your order tomorrow and you will receive it within a few days.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Thank you again for your order.

      Best regards,
      Your Customer Service.

  • Michelle wong

    Dear Sirs

    We would like to buy some anti snake venoms from you and import to Hong Kong. I would like to know if any special import license is required and how to get them pls ?

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials, and they are manufactured few months before being sold.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and amount will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      We are sorry, but we do not sell this product.

      We will contact our suppliers and send you a message if we can find the requested product.

      Thank you again.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • alex

    Hello, dear Sirs!
    i ordered N. kaouthia antivenom at your website. Order #614 (10/04/2018). What should i do to get the bill for payment? thx

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      Your order has now been processed and you have received all the necessary details.

      Please contact us again if you need any further information.

      Thank you again for your purchase.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      There is no minimum quantity for any antivenin order.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and amount will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • caldeto bambam

    i don’t understand why you don’t accept credit cards.
    is there any issue on your company? like tax?

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      Credit cards company do not want to take responsibility, and this is the reason why we cannot accept anymore credit card payment on our store.

      We are sorry, but what we do not understand, is why you cannot pay by bank transfer just like all our customers ? We are the main supplier of antivenom for many USA and Europe Zoos and animal related organizations, so we can be considered as reliable.

      Please send us an Email or use the contact form for private communication:
      https://www.snake-antivenin.com/contact

      Thank you again.

      Best regards,
      https://www.snake-antivenin.com

  • Ian Fisher

    Hi, I’m looking at purchasing 10 vials of cobra antivenin, but I have a few questions. Firstly, I’m located in the United States, so approximately how long would it take to receive the antivenin? Secondly and most importantly, does the cobra antivenin you guys offer work for naja siamensis? Thanks.

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      Delivery only take few days and the needed product is this one:
      https://www.snake-antivenin.com/?p=90

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and amount will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • Jerrin Holt

    Hello, I was wondering what the shelf life was of the antivenom and does it need to be stored at -25゚C ? Is that what I’m reading?

    J. Holt

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      The shelf life of all our products is 5 years and it is recommended, but not essential, to keep the vials at low temperature.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and payment will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • Isabella Rios

    Hi, can you give me information on the weight and dimensions of one of your regular products as well as the polyvalent antivenom? I would greatly appreciate specs on both the box holding the vials as well as the individual vials/containers themselves. To confirm, are two boxes/products needed to combat a bite in an adult?

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      All products size is 10cm tall x 5cm wide.

      Quantity of antivenom needed depend on how much venom has been injected, so it is not possible to confirm that 2 boxes will be enough for any snake bite. But what we can confirm is that keeping 2 antivenom boxes at least is often the only way to save a life.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and payment will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

  • Kris

    Hi, I’m interested to know how you ensure the product keeps at the required temperature during transport. I am currently in Iringa, Tanzania. 1) Would you be able to deliver to here? If not, to Dar Es Salaam 2) How do you keep the product from spoiling from distribution point to delivery point?

    • SnakeAntivenin Post author

      Dear customer,

      Thank you for your message.

      We confirm that we ensure that our products keep at the required temperature during transport, and we deliver worldwide.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Our products are now only sold on our official store that you can find at this address:
      https://www.snake-antivenin.com/shop

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Customers can check the price of our products in their local currency by using Google and payment will be automatically converted to their currency during payment.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

    • SnakeAntivenin Post author

      Dear Customer,

      Thank you for your message.

      If you order now, we can send your order within the next 2 hours, and you will receive it within the next 2 days.

      Thank you again for your purchase.

      Kind regards,
      https://www.snake-antivenin.com

  • Anonymous on Snake-Antivenin.com

    Hi
    I’m confused by what is

    Hi

    I’m confused by what is included in each of your packages. Is each package i.e. the African Snake package enough dosage for one snake bite or is it just one vial of the anti-venom and we need to purchase x number of packages for the full dosage?

    Many thanks

    Beth

  • Anonymous

    Hello,
    I am a 17-year-old

    Hello,

    I am a 17-year-old student from London writing a project on treatment for snake bites and I would be very grateful if you could offer me your expert opinion on my investigation. I would be extremely appreciative if you could include any findings you have come across in your Hyperimmunity Project with Tim Friede.
    My question is:

    ‘Is it possible to make a vaccination for humans against the saw-scaled viper in and if so, what are the factors in slowing down the creation of the vaccination’

    Thank you in advance,
    Kiran

  • RED on Snake-Antivenin.com

    I am looking to purchase King
    I am looking to purchase King Cobra antivenin. Please are you able to provide confirmation that the antivenin is TSE free and that you will inform the buyer any product recalls? Also are you a ‘bona fide’ supplier with documentation that states that Thai Red Cross is officially certified by the Food and Drug Administration, Ministry of Public Health Thailand as the sole manufacturer in producing snake venims and antivenim sera. Many thanks

    • snakeantivenin

      Dear customer,
      Thank you for

      Dear customer,

      Thank you for your message.

      We are sorry but we do not understand the purpose of your questions. You seem to be questioning the legality of Red cross antivenin that is of course approved by the government and Food and Drug Administration.

      All the products displayed on our store are available and ready to ship. They can be used during 5 years before opening the vials.

      We accept individual customers but only orders below $1000 are accepted. Also, as our store is mostly aimed to professionals we can only receive payments by bank transfer or money wire.

      Shipping is free and we ship to any country by Express mail. Delivery only takes few days and a tracking number is available for all orders.

      Individuals or companies can purchase on our store, no documents are required from your side, but we have all the necessary documents needed to import our products to most countries.

      Prices include Express shipping and you will know what is the total price of your order in your own currency during checkout or by using Google.

      Please contact us again if you need any further information.

      Best regards,
      https://www.snake-antivenin.com
      Red Cross Antivenin

      • Anonymous on Snake-Antivenin.com

        Hi there again. Thank you for
        Hi there again. Thank you for your reply where you confirm that the anti-venom that you supply is approved by the Government and Food and Drug Administration authority. I needed this in writing before I could place an order. Will you send with the documentation a statement declaring that you will notify of a recall and that the anti-venom is TSE free. This has been the usual practice from any supplier when I have askeed it to be imported into the UK. I will contact our licencing authority for the importation paperwork this side and place an order with you soon. Many thanks again